Legal

Privacy Policy

Last Updated: 28-03-2023

MARKETPLACE PRIVACY POLICY

This privacy policy (Policy) outlines how localposh.com, Inc., and its associated entities (Company) gather, utilize, and distribute personal information of users of this website, www.localposh.com (the Site). This Policy is also applicable to any of our other websites that display this Policy. Websites that present different statements are not governed by this Policy.

Localposh's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Google Calendar is a trademark of Google LLC.

WHAT WE COLLECT

We gather information about you in various ways.

  • Information You Provide Us: We collect details like your name, mailing address, email address, phone number, fax number, username, password, demographic information such as your gender and occupation, and other information you directly give us on our Site.
  • Information We Obtain From Others: We may receive information about you from other sources. We may add this to the information we collect from this Site.
  • Cookies: We might record information utilizing cookies. Cookies are small data files stored on your hard drive by a website. We may employ both session Cookies (which vanish once you close your web browser) and persistent Cookies (which remain on your computer until you erase them) to provide you with a more personalized and interactive experience on our Site.
  • This information type is gathered to enhance the Site and tailor your experience with us to match your specific interests and needs.

USE OF PERSONAL INFORMATION

We employ your personal information in the following ways:

  • To operate, maintain, and improve our sites, products, and services.
  • To process and deliver contest entries and rewards.
  • To respond to comments and questions and provide customer service.
  • To send information including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.
  • To communicate about promotions, upcoming events, and other news about products and services offered by us and our selected partners.
  • To link or combine user information with other personal information.
  • To protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.
  • To provide and deliver products and services customers request.

SMS MESSAGING AND COMMUNICATIONS

We provide SMS messaging services to facilitate communications between users and service providers on our platform. This section outlines how we collect, use, and protect data related to SMS messaging.

SMS Data Collection and Consent

When you opt in to receive SMS messages from us, we collect:

  • Your mobile phone number for sending SMS communications
  • Your explicit consent to receive SMS messages, including the date, time, and method of consent collection
  • Your communication preferences and opt-in status for different types of messages (transactional, promotional, alerts)
  • Device and carrier information to ensure message delivery
  • Message delivery status and engagement metrics (delivered, read, clicked links)

We obtain your consent through:

  • Online forms where you explicitly provide your phone number and check a box to opt in
  • Text message keywords (e.g., texting "START" or "YES" to our designated number)
  • Verbal consent recorded through our customer service channels
  • Written consent through service agreements or registration forms

How We Use SMS Data

We use the phone numbers and consent data we collect to:

  • Send transaction-related messages about your bookings, appointments, and service requests
  • Provide important service updates, including changes to scheduled appointments or service availability
  • Send promotional messages about new services, special offers, and discounts (only with your explicit consent)
  • Deliver time-sensitive alerts and reminders about upcoming services
  • Facilitate two-way communication between you and service providers
  • Verify your identity for security purposes through SMS-based two-factor authentication
  • Comply with legal requirements for maintaining opt-in/opt-out records and consent documentation
  • Improve our messaging services by analyzing delivery rates and engagement metrics

SMS Data Sharing

We share SMS-related data only in the following circumstances:

  • SMS Service Providers: We share your phone number and message content with trusted third-party SMS gateway providers (such as Twilio, SendGrid, or similar services) solely for message delivery purposes. These providers are contractually required to protect your data and use it only for message transmission.
  • Service Providers on Our Platform: When you book or communicate with a service provider through our platform, we share your phone number to facilitate direct communication about your service.
  • Compliance and Legal Requirements: We may disclose SMS data to comply with applicable laws, regulations, or legal processes, including responding to lawful requests from government agencies.
  • Analytics Partners: We share anonymized and aggregated SMS engagement data with analytics providers to help us understand and improve our messaging services. This data cannot be used to identify individual users.
  • With Your Consent: We may share your SMS data with other parties when you explicitly authorize us to do so.

Your SMS Privacy Rights

You have the right to:

  • Opt out of SMS messages at any time by texting "STOP" to any message we send, or by contacting us directly
  • Request information about what SMS data we have collected about you
  • Update your phone number or communication preferences
  • Request deletion of your phone number and SMS consent records, subject to legal retention requirements

Message frequency varies based on your account activity and preferences. Message and data rates may apply. For help, text "HELP" to any message or contact us at legal@localposh.com.

SHARING OF PERSONAL INFORMATION

We may share personal information in the following circumstances:

  • With your consent, e.g., permitting us to share personal information with others for their marketing uses, subject to their privacy policies.
  • When engaging in a business deal, or negotiating a business deal, involving the sale or transfer of all or a part of our business or assets. Such deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.
  • For legal, protection, and safety purposes. To comply with laws, respond to lawful requests and legal processes. To protect the rights and property of localposh.com, Inc., our agents, customers, and others.
  • This includes enforcing our agreements, policies, and terms of use. During emergencies to protect the safety of our employees, agents, customers, or any person.
  • To those who need it to perform tasks on our behalf.
  • We may also share aggregated and/or anonymized data with others for their uses.

INFORMATION CHOICES AND CHANGES

  • Our marketing emails contain instructions on how to "opt-out." If you opt out, we may still send you non-marketing emails, which include emails about your accounts and our business dealings with you.
  • You can submit requests about personal information to our Contact Information below.
  • These requests can be to change contact choices, opt-out of our sharing with others, and update your personal information.
  • Typically, you can remove and reject cookies from our Site using your browser settings. Most browsers are configured to accept cookies.

SECURITY MEASURES

We implement a variety of security measures to maintain the safety of your personal information. These measures include computer safeguards and secured files and buildings. Our servers and networks are configured with data encryption, or scrambling technologies, and industry-standard firewalls. When you enter sensitive information on our registration or order forms, we encrypt that information during transmission. We do not store payment information. While we employ these precautions and use industry standard technology to protect your information, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

CONTACT INFORMATION

If you have questions, concerns, or suggestions related to our Privacy Policy, we encourage you to contact us at:

Localposh.com, Inc.
ATTN: Privacy Officer
Email: legal@localposh.com

HIPAA PRIVACY POLICY

Last revised: 06-15-2023

LOCALPOSH.COM NOTICE OF PRIVACY PRACTICES

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.

PLEASE READ IT CAREFULLY.

This Notice of Privacy Practices (the “Notice”) describes the privacy practices of localposh.com, Inc., (“localposh”) for purposes of compliance with the Health Insurance Portability and Accountability Act (“HIPAA”).

PHI is information about you that we obtain to provide our services to you and that can be used to identify you. It includes your name and contact information, as well as information about your health, medical conditions and prescriptions. It may relate to your past, present or future physical or mental health or condition, the provision or health care products and services to you or payment for such products or services.

We are required by law to protect the privacy of your PHI and to provide you with this Notice explaining our legal duties and privacy practices regarding your PHI. This Notice describes how we may use and disclose your PHI. We have provided you with examples; however, not every permissible use or disclosure will be listed in this Notice. This Notice also describes your rights and the obligations we have regarding the use and disclosure of your PHI. We and our employees, delivery partners, workforce members and participating pharmacy retail partners are required to follow the terms of this Notice or any change to it that is in effect. We are required to follow state privacy laws when they are stricter (or more protective of your PHI) than the federal law. Note that some types of sensitive PHI, such as HIV information, genetic information, alcohol and/or substance abuse records and mental health records may be subject to additional confidentiality protections under state or federal law. If you would like additional information about state law protections in your state, or additional use or disclosure restrictions that may apply to sensitive PHI, please contact legal@localposh.com.

USES AND DISCLOSURES OF YOUR PHI FOR TREATMENT, PAYMENT AND HEALTH CARE OPERATIONS

We may use and disclose your PHI for treatment, payment and health care operations without your written authorization. The following categories describe and provide some examples of the different ways that may use and disclose your PHI for these purposes:

Treatment: We may use and disclose your PHI to provide and coordinate the treatment, medication and services you receive. For example, we may:

  • Share your information with a pharmacy to fill a prescription;
  • Disclose your PHI to physicians or other healthcare providers who are involved in your care;
  • Use your PHI in order to recommend possible treatment options or alternatives.

Payment: We may use and disclose your PHI to conduct billing and payment activities. For example, we may:

  • Use your PHI to calculate your bill for our services;
  • Disclose your PHI to your health insurance company to verify what benefits you're eligible for;
  • Share your PHI with billing departments or credit bureaus.

Health Care Operations: We may use and disclose your PHI as necessary for our health care operations. For example, we may:

  • Use your PHI to evaluate the quality and competence of our healthcare providers;
  • Disclose your PHI to attorneys, accountants, and other professionals who assist us in complying with legal and regulatory requirements;
  • Use your PHI to make business decisions about how to improve our services.

SPECIAL SITUATIONS

We may also use or disclose your PHI, in compliance with guidelines outlined by law, in several special situations, such as:

  • Public Health Risks;
  • Reporting Abuse, Neglect or Domestic Violence
  • Health Oversight Activities;
  • Lawsuits and Disputes;
  • Law Enforcement;
  • To Avert a Serious Threat to Health or Safety.

YOUR RIGHTS

You have the following rights concerning your PHI:

  • Right to Inspect and Copy: You have the right to inspect and obtain a copy of the PHI that we maintain about you.
  • Right to Amend: If you feel that the PHI we have about you is incorrect or incomplete, you may ask us to amend the information.
  • Right to an Accounting of Disclosures: You have the right to request an accounting of the disclosures that we have made of your PHI.
  • Right to Request Restrictions: You have the right to request a restriction or limitation on the PHI we use or disclose about you for treatment, payment, or health care operations.
  • Right to Request Confidential Communication: You have the right to request that we communicate with you about medical matters in a certain way or at a certain location.

For any further queries about our privacy practices, please contact our Privacy Officer at legal@localposh.com. We reserve the right to change our privacy practices and the terms of this notice at any time, as allowed by applicable law.

This Notice is effective as of June 15, 2023.